We have our store located at 26, Shanti Vihar, main road, New Delhi 110092.
Timings: 11:30 am - 9:00 pm, Fridays closed.

To book an appointment, call us on +91-9090900023.

WhatsApp : +91 9090900023

Call : +91 9090900023

Email : kayjaybykj@gmail.com

Please email us on kayjaybykj@gmail.com or DM on kayjaybykritika

Customise any order by size, colour or design by simply emailing us with the specifications and your order number on kayjaybykj@gmail.com or WhatsApp on (+91) 9090900023.

Any order placed in the ethnic section , can be customised to your tailor measurements. Once your order is confirmed, you can reach out to us on whatsapp (+91) 9090900023 or email at kayjaybykj@gmail.com

If the item you would like to purchase is not available, we kindly invite you to contact our customer service team to confirm the tentative availability.

We completely get it, we change our minds too! While we wish we could, once an order is placed, we are unable to alter or cancel it at this time. We hope to have a cancellation window one day in the future.

You must exchange your purchased item(s) the very next day of receiving your order. To be eligible for an exchange, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging.

An exchange is eligible when it is size-related or if you want to exchange for a product the same amount as your original order or higher.

Custom made orders cannot be exchanged, they can only be altered.

Currently, we do not accept returns or issue refunds of our garments.

We can accommodate a one-time size exchange of your order if it has not been customised. If your order has been customised, we can offer alterations in the same garment.

To start an exchange, you can contact us at kayjaybykj@gmail.com If your exchange is accepted, we’ll send you instructions on how and where to send your package. Items sent back to us without first requesting an exchange will not be accepted. Please note the courier charges will be borne by the customer (an exception might be applied in certain cases).

To register your exchange, a shipping fee of INR 500 will be levied to pickup the return shipment and deliver the exchange shipment.

You must keep the order in its original packaging and ensure it is unused with tags attached. 

Following conditions make your order ineligible for an exchange-

1. Past 24 hours from the date of order delivery. 
2. Used/worn articles.
3. If the order is customised by length or your personal measurements. 
4. Any clearance sale articles. 
5. Ethnic wear articles can only be altered and not exchanged. 
6. If you have already made one exchange on your order. We only accommodate a one-time exchange on any order.
7. If your order was placed via International Shipping.

All clearance sale items are final sale and are not eligible for return or exchange.

If your parcel arrives damaged, we kindly invite you to contact our customer service team. Make sure to take pictures of the parcel received and video of the unpacking. Keep the package for further inspection by our carrier.

Yes, you can. The responsibility and expenses to ship the return order to us and collect the exchange order from us is of the customer. Please email us within 2 working days from the date of delivery in case of an exchange request and we will do our best to assist you.

We offer 4 modes of domestic shipping in India-

1. Standard Shipping (India) - Free (orders shipped within 7-10 business days, except Ethnic Wear).

2. In-Store Pickup (Delhi) - Free (orders ready within 7-10 business days).

3. Express Shipping (India) - INR 500 per KG (orders shipped as per requirement)

4. Local Delivery (Delhi/NCR) - Porter based on actuals

Each article has a distinct dispatch timeline, which depends on your selected shipping mode.

• Standard Shipping: Orders are typically dispatched within 7-10 business days, excluding weekends and public holidays.
• Express Shipping: Orders are typically dispatched within 3 business days, excluding weekends and public holidays.

For urgent deliveries, please email or WhatsApp us in advance to confirm product availability. Kindly note that unforeseen circumstances may occasionally cause delays.

Our online store delivers globally. You can find the list of available locations through the "Country" menu at check-out. 

International Shipping fee of INR 3,500 is applicable.

Product pricing or shipping fees DO NOT include any custom/duties that your country may apply. For further information on custom and duty fees, research on Google about your country. The brand is not liable for any fee levied by the customs or duty department of your country.

All major credit/debit cards, UPI and other forms of payments are accepted via Cashfree Secure for orders within India and worldwide.

We also offer Cash on Delivery for order value less than INR 30,000. COD is not available on Ethnic collection and Clearance articles. There is a fee of INR 350 when you opt for COD mode of payment.

Please kindly contact your bank in case your payment is declined or cancelled or you can reach out to us on email kayjaybykj@gmail.com so we can suggest another way ahead.

Your invoice is available on your account by visiting the "Order history" section. If you placed your order as a guest, your invoice will be sent by email along with the confirmation. Make sure to check your email's spam and junk folders.

Opening an account is very easy. Simply click on “My Profile” on the top right corner, complete your first and last name, and create a password. Or, when you place an order, you will be prompted to save your information with your email address and password.

Creating an account enables you to be quickly identified when shopping on our website. An account offers you a safe, easy and fast way to order. Your account saves information like order history, billing and shipping address. You may also follow-up on your orders placed. Your password assures that only you can access the information on your account.